FAQ

FAQS

Got questions? We’ve got answers.

Take a look at the FAQ's

General


  • What is Myriad Cloud

    Myriad Cloud is our native cloud platform for running professional radio stations. Myriad Cloud is built with the same technology we supply to radio stations around the world.

  • How does it work?

    Myriad Cloud provides all the tools you need to plan, launch and run your radio station from your web browser.  Upload content, build a schedule and launch your radio station.

  • Do I need a broadcast license?

    In most regions you do not need a broadcast license to start an online radio station, but we recommend you check with your local regulator.

  • What about copyrighted music?

    If you play any copyrighted material (music, speech recordings etc) then it is your responsibility to ensure you hold the necessary licenses to broadcast that material or have written permission from the copyright holder.


    In most regions, there is a copyright body you can contact to discuss your requirements (see Music Licensing for UK bodies).

  • Can I invite other DJ's?

    You certainly can.



    There are three options:

    • Voice Tracking into automated shows (available in all plans).
    • Live stream from remote DJ or venue (available on all plans).
    • Live interactive shows with multiple presenters collaborating in real time (available in Pro or Ultimate).

    All three methods are achieved via a web browser and require only basic equipment, a PC or Mac, headphones and a microphone.


  • How can I learn more about setting up my station?

    We have a range of documents and tutorial vidoes available to help you get started. 


    We recommend watching this series before you setup your station - Myriad Cloud - Tutorial Series.

  • Do you have a Service Level Agreement (SLA)

    Yes of course. You can view and download our Myriad Cloud SLA from here.


Subscriptions & Payment


  • Is there a free trial?

    Yes! You can sign up for a free 7-day trial on any of oour plans, there is no obligation and you will not need to provide a credit card.


    At the end of the trial, simply purchase a subscription to continue broadcasting.

  • Is there a minimum subscription period?

    Myriad Cloud is billed on a rolling 1 month in advance cycle.


    So the minimum subscription period (outside of the initial free 7 day trial) is one month. 


    If you cancel your subscription before your next monthly billing cycle, you will not be charged for the following month, otherwise you will be charged for the next months usage.

  • How do I update my payment method?

    Login to your Broadcast.Radio portal and click on Settings. Next click the Subscriptions option under Organisation Settings section.


    In the Organisation Subscriptions window, click on Manage Subscriptions. This will take you to our Payment Portal which can be used to update your payment method.

  • Can I add optional add-ons?

    In the Broadcast.Radio portal, click on Settings > Subscriptions and then click on the Add Subscription option.

  • How do I cancel my subscription?

    Login to your Broadcast.Radio portal and click on Settings. Next click the Subscriptions option under Organisation Settings section.


    In the Organisation Subscriptions window, click on Manage Subscriptions. This will take you to our Payment Portal which can be used to cancel your subscription.

Need to get in touch?


Need to ask us a question that is not covered above, send us a message and we will get back to you as soon as possible.

Contact Us

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